Siebel Production Support and GPP
Duration: 3-6 Months
Location: Bothell, WA
Job Description:
Technical support on business applications which are based on the mentioned technologies, conform the agreed service levels. Occasionally handle Change Requests for those applications or be part of a project team.
Provide continuity and knowledge assurance for both custom configured Siebel applications in the Philips landscape.
Deliverables:
1) End user support of Siebel 7.8 applications.
2) Resolve any application issues raised by 1st line support primarily in the areas of Opportunity Management, Assignment Manager, Order Management, Quoting and eConfigurator
3) Provide Siebel 7.8 application workaround for reported incidents.
4) Provide application support by performing server based master data update. For example, update of custom price list, & terms and conditions.
5) Functioning as a sounding board and participating in the problem solving process to create (software technical) solutions.
6) Perform cosmetic alterations of Actuate reports as needed
7) Accurate registration of solutions and workarounds in a case registration system.
8) Pro-actively and accurate registration of generic solutions and workarounds in technical Siebel knowledge base.
Resolve any issues related to interfaces with other systems.
Specific Job Characteristics:
The most important tasks/responsibilities of the Support Engineer are:
1) End user support of Siebel 7.8 applications.
2) Resolve any application issues raised by 1st line support primarily in the areas of Opportunity Management, Assignment Manager, Order Management, Quoting and eConfigurator
3) Provide Siebel 7.8 application workaround for reported incidents.
4) Provide application support by performing server based master data update. For example, update of custom price list, & terms and conditions.
5) Functioning as a sounding board and participating in the problem solving process to create (software technical) solutions.
6) Perform cosmetic alterations of Actuate reports as needed
7) Accurate registration of solutions and workarounds in a case registration system.
8) Pro-actively and accurate registration of generic solutions and workarounds in technical Siebel knowledge base.
Resolve any issues related to interfaces with other systems.
Knowledge and Experience:
* Minimum of 3 years of experience in configuring Siebel 7.7+ applications with Siebel tools
* Minimum of 2 years of experience in trouble shooting the use of Actuate to deliver Siebel Reports.
* 3 * 5 years experience in administering Siebel 7.7+ application including management of access rights, responsibility, view, and personalization
* 3 * 5 years experience in trouble shooting Siebel 7.7+ server based processes
* Working knowledge of running SQL against production Oracle DB to verify application data integrity
Interface Architecture
Problem Solving Capabilities:
* Understand complex Siebel configurations and customization
* Resolve data issues related to generation of Actuate Reports from Siebel
Understand SAP order booking requirements to resolve Order booking issues in Siebel
Responsibility:
* All incidents/problems handled within the agreed SLA;
* Customer Satisfaction within the norm;
* Participate and contribute in the problem solving process;
* Month end production support, data uploads and other routine changes.
Interact with the end users if required;
Personal Characteristics:
* Team player
* Strong technical, analytical and decision making skills for problem identification and resolution
Excellent organizational, time-management, and follow through skills, with * ability to work on multiple concurrent projects
* Self starter, able to present improvement suggestions, and able to follow up.
* Result driven
Ability to achieve objectives with minimal supervision, communicative and customer focused
Regards,
Kumar Thota
Key Business Solutions, Inc.
|| Office: 916 978 1051 || Fax: 916 646 2081 || Email: kthota@key-soft.com || Website: www.key-soft.com ||
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